Active Listening

Active listening is the best way to engage in a good conversation.

Some of the pointers might help

1. Use open questions to encourage the other person to talk

Can you tell me which issues you would like to discuss and why

2. Paraphrase what they say

So as I understand it, what you are saying is…..

3. Reflect the implications

So that may mean…

4. Acknowledge the underlying feelings

That must have been really hard for. How did that make you feel?

5. Encourage further contribution

Tell me a little more, what happen next…

6. Use encouraging non verbal responses

Eye Contact, nodding, humh…

Deal with facts, not opinions when arguing!


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